SUMITOMO BAKELITE EUROPE N.V.
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QUALITY
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The quality strategy of Sumitomo Bakelite Europe is to deliver products and services to the customers' full satisfaction, according to mutually accepted agreements.
Top down commitment to the total Quality Management concept
Participation of all personnel to this program
Performing all tasks "First time correct"
Use Statistical Process Control (SPC) in all processes and products
Compliance with national standards and customer "Total Quality" requirements
Involving suppliers in the program
Focus on customers' satisfaction
Strenghtening customer relationship
THIS STRATEGY INCLUDES :
We are an ISO 9001-
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